As a customer-oriented merchant bank, the satisfaction of our customers is our top priority. If the bank should ever fail to meet your expectations, please let us know immediately. The best thing to do is to contact your customer advisor. Together we will try to find a solution to your concern.

If you are unable to find an amicable solution with the bank, you can submit the case to the Ombudsman. MBaer Merchant Bank AG has joined FINSOM for this purpose, which acts as an independent arbitration and mediation body.

Address:

FINSOM, Avenue de la gare 45, 1920 Martigny, Switzerland

Tel (+41) 27 564 04 11

E-mail: info@finsom.ch

For more information on the arbitration authority and the mediation process, please visit the FINSOM website at https://www.finsom.ch/en/.